Company IdentificationThis Privacy Policy applies to COOP – Cooperativa de Consumo, a company registered under CNPJ 57.508.426/0001-78. The company is active, organized as a cooperative legal entity (Cooperativa), and operates as the head office (Matriz). Its registered address is Rua Conselheiro Justino, 56, Campestre, Santo André, SP, CEP 09070-580, Brazil.
IntroductionThis Privacy Policy explains how personal data is collected, used, protected, and disclosed when users access the company’s website or interact with its services. The company is committed to safeguarding privacy and complying with applicable data protection laws, including the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados – LGPD).
Data We CollectWe may collect personal information that users voluntarily provide, such as names, email addresses (if provided), telephone numbers (if provided), and other contact information when users communicate with us or request information about products or services. We may also collect technical information such as IP addresses and browser type when users interact with digital platforms.
How We Use the DataCollected personal data is used to respond to inquiries, provide information about products and services, enhance user experience, and fulfill legal and regulatory obligations. We do not sell, rent, or share personal data with unrelated third parties without explicit consent.
Data Protection and SecurityWe implement reasonable administrative, technical, and organizational safeguards to protect personal data from unauthorized access, alteration, disclosure, or destruction. Access is limited to authorized personnel only.
Data RetentionPersonal data is retained only as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Afterwards, personal data will be securely deleted or anonymized.
User Rights (LGPD)Under the LGPD, users have rights including access to their personal data, correction of inaccuracies, deletion of data, and other rights defined by law. Users may contact the company through publicly available communication channels to exercise these rights.
CookiesOur digital platforms may use cookies and similar technologies to enhance user experience, analyze usage patterns, and administer the site. Users may disable cookies via browser settings; however, this may affect certain functionalities.
Policy UpdatesThis Privacy Policy may be updated periodically to reflect changes in practices or legal requirements. Updated versions will be made available on the company’s website.
Last Updated Date: February 6, 2026